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If you encounter any of the following:

  • cannot access the Turnitin submission folder,
  • an error when trying to access the Turnitin submission folder,
  • an error message when trying to upload a paper, or

  • upload hangs while submitting a paper,

Then take the following steps:

  1. Clear your web browser's cookies and cache1 , restart the web browser, then try again.

  2. If that does not work, try another web browser.
  3. If the first two steps do not work, please send a support request to Turnitin.

Related: Why is my file unable to be submitted to Turnitin?


Ref Notes
1 The methods for clearing cookies and cache vary, depending on your operating system (Mac, Windows), web browser (Chrome, Firefox, Safari, Internet Explorer, Edge, others) and web browser version. As there are numerous permutations, the best way to find out how to do this is to search online for instruction on clearing cookies and cache specific to your web browser.